This Privacy Policy explains how licensed operators offering Chicken Road Game collect, use, store, protect, and share your personal information when you access gaming services. We are committed to maintaining the confidentiality and security of your data in compliance with applicable regulations, including India's Information Technology Act and GDPR standards.
By registering an account, making deposits, or playing Chicken Road Game, you consent to the practices described in this policy. If you do not agree with these terms, please do not use the platform.
To provide and improve our gaming services, we collect various types of personal data during your registration and ongoing use of the platform.
When you create an account, we collect basic details including your full name, date of birth, email address, phone number, and residential address. This information is required for account verification, age verification, and communication purposes.
For KYC compliance and fraud prevention, we request and store government-issued identification documents such as Aadhaar cards, PAN cards, driver's licenses, or passports. We may also collect selfie verification photos to confirm your identity matches the submitted documents.
Payment details vary by method. For UPI and Paytm, we collect your VPA (Virtual Payment Address) and transaction references. For bank transfers, we collect account numbers and IFSC codes. Card payments require card numbers, expiry dates, and CVV codes, which are processed securely through PCI-compliant payment gateways. Cryptocurrency transactions record wallet addresses.
When you access Chicken Road Game, our systems automatically log technical information including your IP address, device type, operating system, browser version, screen resolution, and language settings. We also record session data such as login times, pages visited, bets placed, and gameplay activity.
We store copies of your communications with customer support via live chat, email, or telephone. This includes support tickets, complaints, feedback, and promotional opt-in preferences.
Your personal data is processed for several legitimate purposes related to operating a licensed gaming platform.
We use your information to create and maintain your account, verify your identity and age, process deposits and withdrawals, and communicate important account updates or security alerts.
Identity verification data helps us prevent account takeover, money laundering, and other fraudulent activities. IP address logging and device fingerprinting detect suspicious login attempts or unauthorized access to your account.
We monitor gameplay patterns to identify bot usage, collusion, or other violations of terms and conditions. Unusual betting patterns may trigger additional verification checks.
Licensed operators must comply with anti-money laundering regulations, tax reporting requirements, and responsible gambling obligations. We process financial data to fulfill tax reporting obligations and may share transaction details with regulatory authorities when legally required.
With your consent, we may send promotional emails, SMS messages, or push notifications about new games, bonuses, tournaments, or special offers related to Chicken Road Game. You can opt out of marketing communications at any time through account settings or unsubscribe links.
Analytics data helps us understand how players interact with Chicken Road Game, identify technical issues, optimize game performance, and develop new features. This information is aggregated and anonymized where possible.
We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Sensitive data in transit is encrypted using TLS 1.3 protocols. Data at rest is encrypted using AES-256 encryption standards. Payment card details are tokenized and processed through PCI-DSS compliant payment processors without storing full card numbers on our servers.
Employee access to personal data is restricted on a need-to-know basis. Staff members undergo background checks and sign confidentiality agreements. Access logs record who views customer information and when.
Our servers are hosted in secure data centers with physical security measures, firewalls, intrusion detection systems, and regular security audits. We maintain backup systems and disaster recovery procedures to ensure data availability.
We do not sell your personal information to third parties. We share data only in limited circumstances.
We engage trusted third-party companies that assist in payment processing, customer support, email delivery, analytics, fraud detection, and IT security. These service providers access data only to perform contracted functions and must maintain confidentiality.
We disclose information when legally required by court orders, search warrants, or regulatory investigations. This may include sharing data with gambling commissions, financial intelligence units, or law enforcement agencies investigating suspected criminal activity.
In the event of a merger, acquisition, or sale of assets, customer data may be transferred to the acquiring entity under the same privacy protections described in this policy.
Data may be shared with parent companies, subsidiaries, or affiliated entities that provide shared services like payment processing, customer support, or marketing platforms.
Licensed operators are typically based outside India, which means your data may be transferred to and processed in other jurisdictions such as Curaçao, Malta, or the UK. We ensure adequate safeguards are in place through contractual clauses and compliance with applicable data protection frameworks.
When data is transferred outside India, we maintain equivalent security standards and ensure that processing complies with this Privacy Policy regardless of location.
You have certain rights regarding your personal data under applicable privacy laws.
You can request a copy of your personal data held by us, including registration details, transaction history, and communication records. Data will be provided in a structured, machine-readable format within 30 days of request.
You can update your account information through account settings or by contacting customer support. If you notice incorrect data, notify us immediately so we can correct records.
You can request deletion of your personal data, subject to legal retention requirements. Certain data must be retained for tax purposes, fraud prevention, or legal obligations for periods typically ranging from 5 to 7 years after account closure.
You can request that we limit how we process your data, such as stopping marketing communications while maintaining access to gaming services. We will honor valid requests to the extent legally permitted.
If you have provided consent for specific processing activities like marketing, you can withdraw consent at any time through account settings. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.
Our platforms use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookie types include:
You can manage cookie preferences through your browser settings, though disabling essential cookies may limit platform functionality. Our Cookie Policy provides detailed information about specific cookies used.
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Account data is retained while your account is active and for a period after closure as required by regulatory requirements. Financial transaction data is retained for 5-7 years for tax and audit purposes. Identity verification documents are kept for the duration of account activity and retained after closure per legal mandates.
We may update this Privacy Policy periodically to reflect changes in legal requirements, platform features, or data handling practices. Material changes will be communicated via email, platform notifications, or prominent website notices.
Continued use of your account after policy updates indicates acceptance of revised terms. The "Last Updated" date at the top of this policy shows when changes were last implemented.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from someone under 18, we will delete it immediately and close the associated account.
Parents and guardians should monitor children's online activity and prevent access to gambling platforms using parental controls and device restrictions.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact our Data Protection Officer through:
We aim to respond to privacy requests within 30 days. If you are unsatisfied with our response, you may file a complaint with relevant data protection authorities in your jurisdiction.
By using Chicken Road Game and associated casino platforms, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your personal data as described herein. If you do not consent to these practices, please do not register an account or use our services.